My payment failed or is still pending
The short answer
If a payment fails or you close the payment window, no money is taken. Choose Try again, or Pay by UPI instead, and your order is kept as it was. If money left your account, tell us.
What happened?
Did money leave your account?
No
Choose Try again, or Pay by UPI instead.
Yes, but I have nothing
Tell us the order number: we will fix it.
I am not sure
Check Orders & Receipts, then your bank.
If a payment fails, or you close the payment window, no money is taken. Checkout tells you: "The payment window was closed. Nothing was charged" or "Payment cancelled. Nothing was charged." Your order or cart is as you left it, so you can pay when you are ready.
Try this first
- Choose Try again on the checkout page. If it offers Pay by UPI instead, you can use that.
- Check your UPI app or bank app for a pending request, and approve it. Many banks switch online or international card payments off by default; turn them on in your banking app.
- Check your connection, then try again, or try another browser or your phone.
- Try another way to pay if checkout offers one under Pay with.
- In Orders & Receipts, an order that shows pending is one you left unpaid. It does no harm.
If you pay in US dollars, check your card can pay in dollars online.
If money left your account
If you were charged but have nothing in your portal, read I was charged but did not get my item.
Pay again
1Try again
On the checkout page
2Pay by UPI instead
If it is offered
3Check Orders & Receipts
Updated 22 October 2026
Related answers
- I was charged but did not get my itemWait a few minutes and refresh Orders & Receipts. If the order is not Complete but your bank took the money, email us with the order number and payment reference: we deliver it or refund you in full.
- How do I pay, and is it secure?Free courses cost nothing. For paid items (a certificate, a pass, mock exams, a programme) you pay on a secure Razorpay window with UPI, cards or netbanking, in rupees with GST included. We never see your card.
- Can I get a refund?Free courses cost nothing, so there is nothing to refund. A certificate is refunded in full if it could not be issued within 24 hours of payment, or you were charged twice. Programmes have their own rules.
- Where are my receipts and orders?Open Orders & Receipts in your portal. It lists every order with its status and a PDF receipt for each complete one. A copy is also emailed when you pay.
- Which company takes my payment, and is GST charged?Rupee payments through Razorpay are sold by Wartens Automation Pvt Ltd, Bangalore, with GST included and shown on the receipt. Dollar payments through Stripe are sold by Wartens Ltd, UK, with no GST.
- How do I use a discount code?At checkout, type the code in the Discount code box. Codes reduce certificate fees only. If a code is not accepted, the message says why: not valid, expired, not active yet or fully used.
Still stuck?
Ask the AI assistant. If it cannot solve it, a person takes over and replies by email, usually within one working day.