Can I get a refund?

The free courses cost nothing, so there is nothing to refund there. For things you paid for:

• Certificate not delivered: refunded in full if it could not be issued to your portal within 24 hours of a confirmed payment, if you were charged more than once for it, or if a fault on our side stopped delivery.
• Certificate already issued: once it is in your portal and on its verification page, the fee is not refundable, except where the Consumer Protection Act, 2019 or other law gives you a right we cannot take away.
• Wrong name on a certificate: fix it yourself in Settings and it is redrawn free: see My name is wrong on my certificate.
• Duplicate or wrong charge: refunded.
• A classroom or online programme: each has its own rule: see Can I cancel a programme?.

A discount code is not paid out in cash and is not refunded separately from the order.

How to ask

Email info@wartens.com from the address on your account, with the order number (EDW/ORD/...) or receipt number (EDW/RCT/...) and the payment reference. A person looks at it, since only the team can refund a payment. Approved refunds go back to the way you paid, in the currency you paid in, usually within 7 to 10 working days of approval. In rupees, GST is reversed on the refunded amount.

If you live in the UK, the EU, the EEA or Switzerland, you also have a 14-day right to cancel: see The 14-day right to cancel. The full refund policy has the details.