Where are my receipts and orders?
The short answer
Open Orders & Receipts in your portal. It lists every order with its status and a PDF receipt for each complete one. A copy is also emailed when you pay.
Find a receipt
Your portal
- Click My Account
- Click Orders & Receipts
- Click PDF
Your receipt downloads
Open Orders & Receipts in your portal (under My Account). It lists every order you have placed, newest first, including free course enrolments.
Each order shows a status:
- Complete: paid and delivered.
- Pending: you started the order but have not paid.
- Failed: the payment did not go through, and nothing was taken.
- Cancelled: the order was closed.
For a complete order, choose View to see the receipt, or PDF to download it. When you pay, a copy of the receipt is also emailed to you.
If the email does not arrive, look in your spam folder (see Our emails are going to spam), or just download the PDF from Orders & Receipts. It is always there.
If you are on a classroom or online programme, your fee payments and invoices are in Payments & Invoices, under the same menu.
What each status means
| Detail | Status | Your receipt |
|---|---|---|
| Complete | Paid and delivered | View or PDF |
| Pending | Not paid yet | None yet |
| Failed or cancelled | Nothing taken | None |
Status
- Complete
- Paid and delivered
- Pending
- Not paid yet
- Failed or cancelled
- Nothing taken
Your receipt
- Complete
- View or PDF
- Pending
- None yet
- Failed or cancelled
- None
Updated 22 October 2026
Related answers
- How do I pay, and is it secure?Free courses cost nothing. For paid items (a certificate, a pass, mock exams, a programme) you pay on a secure Razorpay window with UPI, cards or netbanking, in rupees with GST included. We never see your card.
- My payment failed or is still pendingIf a payment fails or you close the payment window, no money is taken. Choose Try again, or Pay by UPI instead, and your order is kept as it was. If money left your account, tell us.
- Which company takes my payment, and is GST charged?Rupee payments through Razorpay are sold by Wartens Automation Pvt Ltd, Bangalore, with GST included and shown on the receipt. Dollar payments through Stripe are sold by Wartens Ltd, UK, with no GST.
- I was charged but did not get my itemWait a few minutes and refresh Orders & Receipts. If the order is not Complete but your bank took the money, email us with the order number and payment reference: we deliver it or refund you in full.
- How do I use a discount code?At checkout, type the code in the Discount code box. Codes reduce certificate fees only. If a code is not accepted, the message says why: not valid, expired, not active yet or fully used.
- Can I get a refund?Free courses cost nothing, so there is nothing to refund. A certificate is refunded in full if it could not be issued within 24 hours of payment, or you were charged twice. Programmes have their own rules.
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