Our emails are going to spam
The short answer
Search your spam and promotions folders for EDWartens and mark our email as Not spam. Adding the sender to your contacts helps.
Find our email
1Search for EDWartens
Include spam, junk and promotions
2Mark it Not spam
3Add the sender to contacts
Our emails come from an EDWartens address. If you cannot find one:
- Search your mailbox, including spam, junk and promotions, for "EDWartens".
- Mark our email as Not spam and add the sender to your contacts.
- Check the email address on your account is the one you are reading.
- Check your mailbox is not full, and that a work or college mail filter is not blocking us.
Receipts, confirmation emails and replies to your requests all come from the same sender. Your receipt is also kept under Orders & Receipts in your portal, so you never depend on the email.
If you still do not receive anything, send us a request and mention the address you use.
Updated 22 October 2026
Related answers
- I did not get the confirmation emailCheck spam and promotions, then choose Send the link again. Each link works once and lasts 7 days, and a new one replaces the old. You cannot sign in until you confirm.
- Where are my receipts and orders?Open Orders & Receipts in your portal. It lists every order with its status and a PDF receipt for each complete one. A copy is also emailed when you pay.
- A video will not playIf the player keeps loading, your network is probably blocking YouTube: try another network or your phone's data. If the player shows an error, use Open it on YouTube.
- Which browsers and devices work?Any up-to-date Chrome, Edge, Firefox or Safari, on a computer, tablet or phone. Keep cookies on so you stay signed in.
- Can I learn on my phone?Yes. On a phone you can watch lessons, read notes, take the final, see progress and pay. The vendors' software that many courses use installs on a Windows computer, so do those practical steps there.
- A page will not load, or the site is slowReload, try another network or browser, turn off ad and script blockers, and update your browser. If it still fails, send us the page address, what you saw, your device and the time.
Still stuck?
Ask the AI assistant. If it cannot solve it, a person takes over and replies by email, usually within one working day.