Which features use AI, and what happens to my data?
The short answer
AI is used in the Help Centre assistant, the Resources tools, the resume and CV helpers and any course advisor chat. What you type is sent to AI providers to produce the answer; we do not sell it.
Where to put personal details
| Detail | Fine to include | Keep them out |
|---|---|---|
| Resume Builder and Check your CV | Yes | No |
| Cover letter helper | Yes | No |
| A course advisor chat | No | Yes |
Fine to include
- Resume Builder and Check your CV
- Yes
- Cover letter helper
- Yes
- A course advisor chat
- No
Keep them out
- Resume Builder and Check your CV
- No
- Cover letter helper
- No
- A course advisor chat
- Yes
Some features use artificial intelligence. Answers from the Help Centre assistant are written by an AI, not a person; you can always ask for a person: see How do I talk to a person?.
Where AI is used
- Help Centre assistant: answers from the Help articles.
- Resume Builder and Check your CV: reading a CV you upload and helping you write and tailor one.
- The AI tools at [Resources](/resources): the code explainer, generators and career tools.
- A course advisor chat, where one appears, that talks about the course catalogue.
What happens to what you type
The text you enter, and the answer, are sent to AI providers for as long as it takes to produce the answer. Anything carrying your personal details (a CV, a resume, a cover letter or your profile) goes only to providers that do not use what they are sent to train their models. A course advisor that talks about the catalogue may use providers whose free tiers may use prompts to improve their models, so do not type personal details into it.
We do not sell your data. The privacy policy names the providers.
AI can be wrong
Check anything important against the course notes or the official documentation, and never rely on an AI answer for safety on live equipment.
Updated 22 October 2026
Related answers
- What data do you keep, and how do I see it?We keep your account details, learning records, orders, uploads and support messages. We do not sell your personal data. You can download it yourself, and ask us to correct or erase it.
- How do I talk to a person?Send a request from the Help Centre (we reply by email, usually within one working day), or call +91 96068 68686, Monday to Saturday, 9:00 to 18:00. You can also email info@wartens.com.
- What free tools come with my account?In your portal: Resume Builder, Cover Letters, Openings, My Applications and Career Tools, plus LADX Mini. At Resources, anyone can use free engineering calculators and career tools.
- How do I get a copy of my data?In Settings, open Privacy and data and choose Download my data (JSON). You get one file with your account details, courses, results, certificates, orders and more. You can do it up to five times an hour.
- How do I delete or limit my data?Delete your account in Settings under Privacy and data, or switch off emails under Notifications. Some records, such as orders and invoices, must be kept for the time the law requires.
- What cookies do you use?Essential cookies keep you signed in and remember your cookie choice. Google Analytics sets its cookies only if you accept analytics. To change your choice, clear the site's cookies and the banner returns.
Still stuck?
Ask the AI assistant. If it cannot solve it, a person takes over and replies by email, usually within one working day.