Help Centre
Privacy, safety and complaints
Your data, cookies, complaints
- What data do you keep, and how do I see it?We keep your account details, learning records, orders, uploads and support messages. We do not sell your personal data. You can download it yourself, and ask us to correct or erase it.
- How do I get a copy of my data?In Settings, open Privacy and data and choose Download my data (JSON). You get one file with your account details, courses, results, certificates, orders and more. You can do it up to five times an hour.
- How do I delete or limit my data?Delete your account in Settings under Privacy and data, or switch off emails under Notifications. Some records, such as orders and invoices, must be kept for the time the law requires.
- What cookies do you use?Essential cookies keep you signed in and remember your cookie choice. Google Analytics sets its cookies only if you accept analytics. To change your choice, clear the site's cookies and the banner returns.
- Which features use AI, and what happens to my data?AI is used in the Help Centre assistant, the Resources tools, the resume and CV helpers and any course advisor chat. What you type is sent to AI providers to produce the answer; we do not sell it.
- How do I make a complaint?Email info@wartens.com with Complaint and your name in the subject, or call. We acknowledge it with a reference number within 48 hours and aim to resolve it within 15 business days.
Not here?
Describe the problem to the AI assistant. A person is one tap away.