How do I get a copy of my data?
The short answer
In Settings, open Privacy and data and choose Download my data (JSON). You get one file with your account details, courses, results, certificates, orders and more. You can do it up to five times an hour.
Download your data
Your portal
- Click Settings
- Click Privacy and data
- Click Download my data (JSON)
One file with your own data
You can get a copy of your data yourself, any time:
- Sign in and open Settings in your portal.
- Open the Privacy and data tab.
- Choose Download my data (JSON).
The file has your account details, courses and progress, assessment results, certificates, orders, CV, cover letters and learning plan. It is your own data only: no staff notes and no password.
You can download it up to five times an hour. A JSON file is plain text; most phones and computers open it in a text app or browser.
If you need more than the file
If you want something the file does not cover, or you cannot sign in, email info@wartens.com with "Privacy" in the subject from the address on your account. We may need to confirm who you are first.
Before you delete your account, download your data and anything you want to keep, such as certificates and receipts.
Updated 22 October 2026
Related answers
- What data do you keep, and how do I see it?We keep your account details, learning records, orders, uploads and support messages. We do not sell your personal data. You can download it yourself, and ask us to correct or erase it.
- How do I delete or limit my data?Delete your account in Settings under Privacy and data, or switch off emails under Notifications. Some records, such as orders and invoices, must be kept for the time the law requires.
- How do I delete my account or my data?In Settings, open Privacy and data. Download your data as one file, or delete your account with your password. If you are on a paid programme, the office closes the account for you.
- What cookies do you use?Essential cookies keep you signed in and remember your cookie choice. Google Analytics sets its cookies only if you accept analytics. To change your choice, clear the site's cookies and the banner returns.
- Which features use AI, and what happens to my data?AI is used in the Help Centre assistant, the Resources tools, the resume and CV helpers and any course advisor chat. What you type is sent to AI providers to produce the answer; we do not sell it.
- How do I make a complaint?Email info@wartens.com with Complaint and your name in the subject, or call. We acknowledge it with a reference number within 48 hours and aim to resolve it within 15 business days.
Still stuck?
Ask the AI assistant. If it cannot solve it, a person takes over and replies by email, usually within one working day.