How do I talk to a person?
The short answer
Send a request from the Help Centre (we reply by email, usually within one working day), or call +91 96068 68686, Monday to Saturday, 9:00 to 18:00. You can also email info@wartens.com.
Send us a request
1Send us a request
On the Help Centre
2Fill in the form
Topic, and your order number if any
3Get a request number
A private link comes by email
4We reply by email
Usually within one working day
Most questions are answered by the Help Centre assistant, which answers from these Help articles. It is an AI, not a person.
If it cannot solve your problem, reach the team:
- Choose Send us a request on the Help Centre. This opens a form. (On the assistant, the same thing is Talk to a person.)
- Fill in your name and email, a topic under What is it about?, and what happened. Add your order or certificate number if you have one.
- Choose Send request.
Your request gets a number, such as EDW-00042. We email you a private link to follow it and reply to it. To find a request you already sent, use Find my request on the Help Centre with the email you wrote from.
Other ways
- Phone: +91 96068 68686, Monday to Saturday, 9:00 to 18:00. For Kannada, Tamil and Telugu call +91 70225 25308. For Malayalam and Hindi call +91 81979 78653.
- Email: info@wartens.com. We reply within one working day.
- Visit: NVR Complex, Electronic City, Bangalore. The Contact page has the map and directions.
We answer support requests in English, by email. Please do not send passwords or card numbers.
For complaints, see How do I make a complaint?.
Reach the centre
+91 96068 68686
Main line
Mon to Sat
9:00 to 18:00
1 working day
Usual email reply
Updated 22 October 2026
Related answers
- How do I make a complaint?Email info@wartens.com with Complaint and your name in the subject, or call. We acknowledge it with a reference number within 48 hours and aim to resolve it within 15 business days.
- Can I get a refund?Free courses cost nothing, so there is nothing to refund. A certificate is refunded in full if it could not be issued within 24 hours of payment, or you were charged twice. Programmes have their own rules.
- I cannot sign inCheck you have confirmed your email, that the address is right, and reset your password if you are not sure of it. After too many wrong tries, wait a little or reset your password.
- A video will not playIf the player keeps loading, your network is probably blocking YouTube: try another network or your phone's data. If the player shows an error, use Open it on YouTube.
- Which browsers and devices work?Any up-to-date Chrome, Edge, Firefox or Safari, on a computer, tablet or phone. Keep cookies on so you stay signed in.
- Can I learn on my phone?Yes. On a phone you can watch lessons, read notes, take the final, see progress and pay. The vendors' software that many courses use installs on a Windows computer, so do those practical steps there.
Still stuck?
Ask the AI assistant. If it cannot solve it, a person takes over and replies by email, usually within one working day.