How do I delete or limit my data?
The short answer
Delete your account in Settings under Privacy and data, or switch off emails under Notifications. Some records, such as orders and invoices, must be kept for the time the law requires.
Switch off emails
Your portal
- Click Settings
- Click Notifications
- Click New courses and offers
Marketing emails stop
Delete everything
Delete your account in Settings, under Privacy and data: see How do I delete my account?. It removes your account and everything in it. Download your data first. If you are on a paid programme, the office closes the account for you.
Limit or remove parts
You do not have to delete the account to take things back:
- Emails: under Settings, then Notifications, switch off New courses and offers (marketing emails) or Reminder emails. Job alerts controls the in-portal notice when the placement team posts an opening.
- Cookies: choose the decline button on the cookie banner, or see What cookies do you use?.
- A certificate's public record: ask us to withdraw it.
What we must keep
Some records stay for the time the law requires. Order and receipt records are kept for eight years to meet income-tax and GST rules, and fee and invoice records for a paid programme are kept too. Certificate records are kept so a certificate in your name can always be verified. The privacy policy lists each kind.
Ask us to do it
Email info@wartens.com with "Privacy" in the subject, from the address on your account, and say what you want removed or corrected.
What do you want?
How much do you want to remove?
Everything
Delete account under Privacy and data.
Just the emails
Switch them off under Notifications.
Something specific
Email us with Privacy in the subject.
Updated 22 October 2026
Related answers
- How do I delete my account or my data?In Settings, open Privacy and data. Download your data as one file, or delete your account with your password. If you are on a paid programme, the office closes the account for you.
- How do I get a copy of my data?In Settings, open Privacy and data and choose Download my data (JSON). You get one file with your account details, courses, results, certificates, orders and more. You can do it up to five times an hour.
- What cookies do you use?Essential cookies keep you signed in and remember your cookie choice. Google Analytics sets its cookies only if you accept analytics. To change your choice, clear the site's cookies and the banner returns.
- What data do you keep, and how do I see it?We keep your account details, learning records, orders, uploads and support messages. We do not sell your personal data. You can download it yourself, and ask us to correct or erase it.
- Which features use AI, and what happens to my data?AI is used in the Help Centre assistant, the Resources tools, the resume and CV helpers and any course advisor chat. What you type is sent to AI providers to produce the answer; we do not sell it.
- How do I make a complaint?Email info@wartens.com with Complaint and your name in the subject, or call. We acknowledge it with a reference number within 48 hours and aim to resolve it within 15 business days.
Still stuck?
Ask the AI assistant. If it cannot solve it, a person takes over and replies by email, usually within one working day.