How do I make a complaint?
The short answer
Email info@wartens.com with Complaint and your name in the subject, or call. We acknowledge it with a reference number within 48 hours and aim to resolve it within 15 business days.
After you complain
Within 48 hours
We acknowledge it with a reference number
Within 15 business days
We aim to resolve it
Not satisfied
Escalate to the department head, then management
Still not settled
Consumer forum, arbitration or the Data Protection Board
We are sorry something went wrong. You can complain by:
- Email (preferred): info@wartens.com, with the subject "Complaint, [your full name]"
- Phone: +91 96068 68686, Monday to Saturday, 9:00 to 18:00
- Post: The Grievance Officer, Wartens Automation Pvt Ltd, NVR Complex, GS Palya Road, Electronic City, Bangalore 560100
- The form on the [Contact page](/contact), choosing "Complaint"
Include your name, your email and phone, your enrolment or order number if there is one, what happened and when, any screenshots, and the outcome you want.
What happens next
- Within 48 hours we acknowledge it with a reference number.
- We aim to resolve it within 15 business days of acknowledging it, and in no case later than 30 business days, except where legal proceedings or an investigation are involved.
- If you are not satisfied you can escalate: first to the head of the department (ask within 7 days of the reply), then to management at info@wartens.com with "Escalation Level 2" and your reference number.
- After that you can go to a consumer forum under the Consumer Protection Act, 2019, to arbitration in Bangalore, or, for data protection, to the Data Protection Board of India.
The complaints procedure has the full details. For a refund, see Can I get a refund?. For an everyday problem, talk to a person.
Our team does this for you
A complaint is handled by the grievance officer and the team, not by the assistant.
Updated 22 October 2026
Related answers
- Can I get a refund?Free courses cost nothing, so there is nothing to refund. A certificate is refunded in full if it could not be issued within 24 hours of payment, or you were charged twice. Programmes have their own rules.
- How do I talk to a person?Send a request from the Help Centre (we reply by email, usually within one working day), or call +91 96068 68686, Monday to Saturday, 9:00 to 18:00. You can also email info@wartens.com.
- What data do you keep, and how do I see it?We keep your account details, learning records, orders, uploads and support messages. We do not sell your personal data. You can download it yourself, and ask us to correct or erase it.
- How do I get a copy of my data?In Settings, open Privacy and data and choose Download my data (JSON). You get one file with your account details, courses, results, certificates, orders and more. You can do it up to five times an hour.
- How do I delete or limit my data?Delete your account in Settings under Privacy and data, or switch off emails under Notifications. Some records, such as orders and invoices, must be kept for the time the law requires.
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Still stuck?
Ask the AI assistant. If it cannot solve it, a person takes over and replies by email, usually within one working day.