Help Centre
Technical help
Videos, browsers, phones, emails, contacting us
- A video will not playIf the player keeps loading, your network is probably blocking YouTube: try another network or your phone's data. If the player shows an error, use Open it on YouTube.
- Which browsers and devices work?Any up-to-date Chrome, Edge, Firefox or Safari, on a computer, tablet or phone. Keep cookies on so you stay signed in.
- Can I learn on my phone?Yes. On a phone you can watch lessons, read notes, take the final, see progress and pay. The vendors' software that many courses use installs on a Windows computer, so do those practical steps there.
- Our emails are going to spamSearch your spam and promotions folders for EDWartens and mark our email as Not spam. Adding the sender to your contacts helps.
- A page will not load, or the site is slowReload, try another network or browser, turn off ad and script blockers, and update your browser. If it still fails, send us the page address, what you saw, your device and the time.
- How big can an uploaded file be?Each upload has its own limit: a CV up to 10 MB (PDF or Word), a profile photo up to 5 MB, programme documents up to 10 MB, and a course project file up to 25 MB. If a file is refused, the message says why.
- How do I talk to a person?Send a request from the Help Centre (we reply by email, usually within one working day), or call +91 96068 68686, Monday to Saturday, 9:00 to 18:00. You can also email info@wartens.com.
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