How do I delete my account or my data?
The short answer
In Settings, open Privacy and data. Download your data as one file, or delete your account with your password. If you are on a paid programme, the office closes the account for you.
Delete your account
Settings
- Click Privacy and data
- Click Delete account
- Click Password and DELETE
- Click Delete my account permanently
Your account is gone for good
Open Settings, then Privacy and data.
Download your data
Choose Download my data (JSON). You get one file with your account details, courses and progress, assessment results, certificates, orders, CV, cover letters and learning plan.
Delete your account
If you take free courses only:
- Download anything you want to keep first, such as a certificate or a receipt.
- Choose Delete account.
- Enter your password and type DELETE.
- Choose Delete my account permanently.
This cannot be undone. It removes your enrolments, progress, notes, results and projects; any certificates issued to you, which then no longer verify; and your orders, receipts, CV, job applications and referrals.
If you are on a paid programme, your enrolment includes fee and invoice records we must keep, so there is no delete button for you. The EDWartens office closes the account: ask through Support or your admissions contact.
You can also email info@wartens.com with "Privacy" in the subject, from the address on your account. Records we must keep by law, such as payment and tax records, stay. See the privacy policy.
Before and after
Before
Download my data, and any certificate or receipt
Delete
Password, type DELETE, confirm
After
Certificates no longer verify; nothing can be restored
Our team does this for you
On a paid programme the office closes the account, because fee and invoice records must be kept.
Updated 22 October 2026
Related answers
- What data do you keep, and how do I see it?We keep your account details, learning records, orders, uploads and support messages. We do not sell your personal data. You can download it yourself, and ask us to correct or erase it.
- How do I change my name, email, country or password?Open Settings in your portal. Name, phone, email and country are on the Account tab; your password and devices are on Sign-in and security.
- How do I get a copy of my data?In Settings, open Privacy and data and choose Download my data (JSON). You get one file with your account details, courses, results, certificates, orders and more. You can do it up to five times an hour.
- How do I create an account?Choose Sign up, fill in the short form and open the confirmation link we email you. It is free and no card is needed.
- Where do I log in?Choose Login at the top of any page, enter your email address and password, and choose Sign in. You land in your student portal, whether you take free courses or a career programme.
- I did not get the confirmation emailCheck spam and promotions, then choose Send the link again. Each link works once and lasts 7 days, and a new one replaces the old. You cannot sign in until you confirm.
Still stuck?
Ask the AI assistant. If it cannot solve it, a person takes over and replies by email, usually within one working day.