How do I change my name, email, country or password?
The short answer
Open Settings in your portal. Name, phone, email and country are on the Account tab; your password and devices are on Sign-in and security.
Where each detail lives
| Detail | Account | Sign-in and security |
|---|---|---|
| Name and phone | Yes | No |
| Email address | Yes | No |
| Country | Once in 30 days | No |
| Password | No | Yes |
| Sign out of other devices | No | Yes |
Account
- Name and phone
- Yes
- Email address
- Yes
- Country
- Once in 30 days
- Password
- No
- Sign out of other devices
- No
Sign-in and security
- Name and phone
- No
- Email address
- No
- Country
- No
- Password
- Yes
- Sign out of other devices
- Yes
Open Settings in your portal.
Account tab
- Name and phone: in Your details, then Save changes. Your name is printed on your certificates, so any certificate you hold is redrawn with the new name, with the same number. Use letters only, as the name should appear. Classroom learners also keep a date of birth, address and emergency contact here.
- Email address: choose Change email, enter the new address and your password, and choose Send confirmation link. Open the link we send to the new address and press Confirm new address. Nothing changes until you do. Then every device signs out once and you sign in with the new address.
- Country: choose it and Save country. You can change it once in 30 days. If you have moved and need it sooner, see How do I reach a person?.
Sign-in and security tab
- Change password: enter your current password and the new one (at least 8 characters). Every other device signs out; this one stays signed in.
- Devices: choose Sign out of other devices if you used a shared or lost computer.
Changing your email
1Settings, Account
2Change email
New address and your password
3Open the link
Sent to the new address
4Confirm new address
Then sign in with it
Updated 22 October 2026
Related answers
- My name is wrong on my certificateCorrect your name in Settings, under Account, then Save changes. Your certificates are redrawn with the new name, with the same number, so shared links keep working. Download it again.
- How do I delete my account or my data?In Settings, open Privacy and data. Download your data as one file, or delete your account with your password. If you are on a paid programme, the office closes the account for you.
- I forgot my passwordChoose Forgot? beside the password box and enter your email. We send a link that works once and lasts one hour; use it to set a new password of at least 8 characters.
- How do I create an account?Choose Sign up, fill in the short form and open the confirmation link we email you. It is free and no card is needed.
- Where do I log in?Choose Login at the top of any page, enter your email address and password, and choose Sign in. You land in your student portal, whether you take free courses or a career programme.
- I did not get the confirmation emailCheck spam and promotions, then choose Send the link again. Each link works once and lasts 7 days, and a new one replaces the old. You cannot sign in until you confirm.
Still stuck?
Ask the AI assistant. If it cannot solve it, a person takes over and replies by email, usually within one working day.