Help Centre
Account and sign-in
Signing up, confirming your email, passwords, your details
- How do I create an account?Choose Sign up, fill in the short form and open the confirmation link we email you. It is free and no card is needed.
- Where do I log in?Choose Login at the top of any page, enter your email address and password, and choose Sign in. You land in your student portal, whether you take free courses or a career programme.
- I did not get the confirmation emailCheck spam and promotions, then choose Send the link again. Each link works once and lasts 7 days, and a new one replaces the old. You cannot sign in until you confirm.
- I forgot my passwordChoose Forgot? beside the password box and enter your email. We send a link that works once and lasts one hour; use it to set a new password of at least 8 characters.
- I cannot sign inCheck you have confirmed your email, that the address is right, and reset your password if you are not sure of it. After too many wrong tries, wait a little or reset your password.
- How do I change my name, email, country or password?Open Settings in your portal. Name, phone, email and country are on the Account tab; your password and devices are on Sign-in and security.
- Is my account the same on edwartens.com?No. edwartens.co.in and edwartens.com are separate sites with separate accounts, sign-ins and records. Create an account on each site you use. A password reset or a certificate on one does not carry to the other.
- How do I delete my account or my data?In Settings, open Privacy and data. Download your data as one file, or delete your account with your password. If you are on a paid programme, the office closes the account for you.
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