I did not get the confirmation email
The short answer
Check spam and promotions, then choose Send the link again. Each link works once and lasts 7 days, and a new one replaces the old. You cannot sign in until you confirm.
Find the confirmation email
1Search for EDWartens
Check spam, junk and promotions too
2Send the link again
Up to three times an hour
3Open the newest email
Older links stop working
4Sign in
The email's subject is Confirm your email address, EDWartens. It usually arrives within a minute.
- Look in your spam, junk or promotions folder, and search your mailbox for "EDWartens".
- Still nothing? Choose Send the link again. It is on the Check your inbox screen after you sign up, and on the sign-in panel when it asks you to confirm your email first.
- Open the newest email only. Each link works once and lasts 7 days, and a new link cancels the older ones.
You can ask for a new link up to three times an hour.
Still stuck? See How do I reach a person? and give us the address you used.
The confirmation link
7 days
How long a link lasts
Once
Each link works once
3 an hour
New links you can ask for
Updated 22 October 2026
Related answers
- How do I create an account?Choose Sign up, fill in the short form and open the confirmation link we email you. It is free and no card is needed.
- Our emails are going to spamSearch your spam and promotions folders for EDWartens and mark our email as Not spam. Adding the sender to your contacts helps.
- I cannot sign inCheck you have confirmed your email, that the address is right, and reset your password if you are not sure of it. After too many wrong tries, wait a little or reset your password.
- Where do I log in?Choose Login at the top of any page, enter your email address and password, and choose Sign in. You land in your student portal, whether you take free courses or a career programme.
- I forgot my passwordChoose Forgot? beside the password box and enter your email. We send a link that works once and lasts one hour; use it to set a new password of at least 8 characters.
- How do I change my name, email, country or password?Open Settings in your portal. Name, phone, email and country are on the Account tab; your password and devices are on Sign-in and security.
Still stuck?
Ask the AI assistant. If it cannot solve it, a person takes over and replies by email, usually within one working day.