The 14-day right to cancel (UK, EU and Switzerland)
The short answer
If you live in the UK, the EU, the EEA or Switzerland, you may cancel an order within 14 days. A certificate is digital, and you lose the right once it is issued if you asked for it to be issued at once.
Your 14 days
Order placed
The 14 days start
Before the certificate is issued
Cancel for a full refund
Once it is issued
The right ends, if you asked for it at once
After you ask
Refund to your card within 14 days
This is for buyers outside India who pay in US dollars. If you live in the United Kingdom or the European Union (and the EEA and Switzerland), you may cancel a purchase of digital content within 14 days of your order without giving a reason. Elsewhere, the refund policy applies.
The tick box at checkout
A certificate, a pass or mock exams are supplied straight away. So if you are in one of those places, checkout shows an extra tick box. By ticking it you ask for the item to be supplied as soon as you have paid, and you accept that you lose the right to cancel once it is issued. Your receipt records that choice. If you do not tick it, you can cancel within 14 days for a full refund.
A certificate you paid for in advance can be cancelled until it is issued.
How to cancel
Email info@wartens.com with your order number, or use the model cancellation form (you do not have to). Refunds go to the card you paid with, in US dollars, within 14 days of our agreeing them.
A wrong, faulty or duplicate charge is always put right: see Can I get a refund?. For buyers outside India, the seller is Wartens Ltd, UK: see Which company takes my payment?.
Updated 22 October 2026
Related answers
- Can I get a refund?Free courses cost nothing, so there is nothing to refund. A certificate is refunded in full if it could not be issued within 24 hours of payment, or you were charged twice. Programmes have their own rules.
- How do I pay, and is it secure?Free courses cost nothing. For paid items (a certificate, a pass, mock exams, a programme) you pay on a secure Razorpay window with UPI, cards or netbanking, in rupees with GST included. We never see your card.
- Which company takes my payment, and is GST charged?Rupee payments through Razorpay are sold by Wartens Automation Pvt Ltd, Bangalore, with GST included and shown on the receipt. Dollar payments through Stripe are sold by Wartens Ltd, UK, with no GST.
- Where are my receipts and orders?Open Orders & Receipts in your portal. It lists every order with its status and a PDF receipt for each complete one. A copy is also emailed when you pay.
- My payment failed or is still pendingIf a payment fails or you close the payment window, no money is taken. Choose Try again, or Pay by UPI instead, and your order is kept as it was. If money left your account, tell us.
- I was charged but did not get my itemWait a few minutes and refresh Orders & Receipts. If the order is not Complete but your bank took the money, email us with the order number and payment reference: we deliver it or refund you in full.
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